Help
Common questions. Still stuck? Email us.
How do I read or write in a book I've bought?
Open the title's page and click "Scribe online" — it opens in a new tab. Use the toolbar (left side on desktop, below the page on phones) to write or highlight directly on each page with a stylus, mouse, or finger.
Does this work on my Kindle Scribe / reMarkable / Boox / iPad / Android tablet?
Yes — everything runs in your device's browser, so there's nothing to install. Sign in, open a title, and start writing.
Why doesn't a book have a "Download PDF" button?
Not every title has a standalone PDF prepared yet — that button only appears when one exists. "Scribe online" is always available for anything you own and works the same way.
I bought a book but don't see it in My Books.
Make sure you're signed in with the same email you used at checkout. If it's still missing a few minutes after payment, contact us and we'll sort it out.
Can I get a refund?
Reach out and let us know what happened — we handle these case by case.
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